Subject: WWD - Part Missing - 6450929616
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 21:03:28 -0700 (MST)

Hi Team, 

With reference to the order number: 6450929616 
Item: 161671153 - - Juniors Bailey Deluxe Baby Stroller 

Customer placed this order on Nov 11, 2019 and it was delivered on Nov 16, 2019. Customer reported receiving this item however, with a part missing. Image for the same has been attached. Case has been escalated to the WWD WH multiple times regarding this however, received no response on the same. 

Kindly arrange the missing part/repair for this item with the customer. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 11, 2020 3:41:33 PM 
Subject: Fwd: Missing part of the product /// 6450929616 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 7, 2020 11:04:57 AM 
Subject: Missing part of the product 

Hi Team, 

Problem Statement: missing of the product delivered ( the cap / cover lid of the another wheel which can be seen in the image) 

Order Date : Nov 11, 2019 

Order ID: 6450929616 
Tracking ID: 00000080015024037 
Assistance Required: missing part of the product should be sent to the customer. 

Issue Description: customer saying that he did not get the cap / cover lid of the another wheel of the baby stroller which can be seen in the image) 
please look for this issue 

Regard 
Shafeeque