Subject: Re: late shipping-click and collect
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 19:20:30 -0700 (MST)

Hi Team, 

Already escalated to Store team informed due to some technical issue in Sahla app they could not update it in the system. They raise the SR and informed the territory heads for the same. 

Again escalated on 10 Jan, 2020 but no response from their side. 

Kindly check and update. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 18:09:05 
Subject: Re: late shipping-click and collect 

Hi Shivani, 

kindly escalate this concern to the store manager as the order is C&C order 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, December 31, 2019 4:24:49 PM 
Subject: late shipping-click and collect 

Hi Team, 

Ticket number: 372238 
Problem Statement: Late Shipping 
Order Date : Dec 18, 2019 
Order ID: 6457239447 
Store code: Centrepoint21040 
Tracking ID: 645723944722999991 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on Dec 18, 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

We have already escalated this case to warehouse on 28 Dec, 2019 but did not get any response. 

Customer is chasing us for his order so we request you to expedite the shipping date as customer is a with us since 2018. 

Kindly check and advice. 

Regards, 
Shivani