Subject: Fwd: Refund issue / 6455926524
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sun, 12 Jan 2020 10:59:14 -0700 (MST)

Hi Team, 

Regarding the below concern. 

Kindly do the RTS for the item : 159430203, 
Customer is asking for his refund. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 22:21:51 
Subject: Refund issue 

Hi Team, 

Kindly follow up with concerned team for the CC order which has not been picked( returned) but the refund has been proccessed for one item instead of two items. Below the case has been escalated 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 7, 2019 
Order ID: 6455926524 
Return Tracking ID: RTS 
Assistance Required: Process a refund for the non picked item ( 159430203 - - REVLON Super Lustrous Lipstick) 
Issue Description: The click and collect order for the two items was not collected by the customer and according to to the hybris the refund has only been processed for one item, So we request you to check under RMA 23158008 and process a refund for the item ( 159430203 - - REVLON Super Lustrous Lipstick) asap . 

Regards, 
Algaily