Subject: late delivery 6459002759
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: asjad hussain <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 12 Jan 2020 08:30:10 -0700 (MST)

Hi Team, 

With the order number: 6459002759 customer placed the order on 31 Dec but till now the status is IN_PROGRESS. However, we have already escalated the case to warehouse and they have informed us that order hs been already handed over to store team. 

So could you please look into this case as customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Sunday, January 12, 2020 3:00:15 PM 
Subject: late delivery 

Hi team. 

with reference to ticket id:389026 

Late delivery. 

Problem Statement: Late delivery 

Order Date : Dec 31, 2019 

Order ID: 6459002759 
Tracking ID: 645900275922999991 
store code: 60230 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 31 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

we have confirmed with the warehouse, they informed us that the order has been handed over to the store, we have escalate the same to the store as well but got no clear response. and the customer is constantly chasing us for his order so we request you to expedite the delivery date . 

Regards, 
Asjad