Subject: Wrong item delivered // 8366454740
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Urvika Chaudhary <[email-masked]>, ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jan 2020 08:23:37 -0700 (MST)

Hi Midhun, 

Could you please help us on below case as customer is claiming she has not received the same item which she ordered. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, January 12, 2020 11:21:04 AM 
Subject: Wrong item delivered // 8366454740 

Hi Team, 

Problem Statement: Wrong item delivered ( BABYSHOP TEAM) 
Order Date : Jan 6, 2020 
Order ID: 8366454740 
Tracking ID: 100040331900 
customer's contact No : +96597802000 
Assistance Required: Assembly required 

Issue Description: Customer emailed us informing that he/she received the item (162037438) on 07/01/20 but the item which he recieved is not able to assemble it because the pillars are similar , customer also provided us the picture of item. 

Now customer is asking for return and refund the item. Raised to Midhun but no action taken ,So we request you to check this concern and let us know if we can offer return to the customer or not. 

Regards, 
Shafeeque