Subject: Re: Late Shipping (Customer left the country needs to be marked as NDR) 6455037119.
From: Seeta Seeta <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jan 2020 08:04:02 -0700 (MST)

@shakeeb please escalate the case 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 11, 2020 12:05:34 PM 
Subject: Late Shipping (Customer left the country needs to be marked as NDR) 6455037119. 

Hi Team, 

Problem Statement: Customer left the country needs to be marked as NDR. (Click and Collect) 

Order Date : 30 Nov 2019. 

Order ID: 6455037119 

Tracking ID: 645503711923999991 

Store Id: Max 60187 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 30 Nov and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Escalated this case to warehouse and store on 24 Dec 2019. Warehouse responded that order was dispatched on 1 Dec 2019 on 24 Dec 2019 again escalated to the store but no response from the store. Customer left the country on 28 Dec 2019 and on 30 Dec 2019 store responded as the order was ready for collection. Escalated again to the store to mark as NDR still the order status is ready to shipped and processing in hybris. 

Request you to look into this and do the needful. 

Thank you for your help. 

Regards, 
Abhishek