Subject: Re: late shipping /// 9766169213
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 08:02:45 -0700 (MST)

@apoorv when you are going to escalate this?? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 9:30:53 AM 
Subject: late shipping /// 9766169213 

Hi Team, 

Ticket number: 393581 
Problem Statement: Late Shipping 
Order Date : ​Jan 3, 2020 
Order ID: ​9766169213 
Tracking Id: 976616921310030001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 3 Jan and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Web have escalated this case on 8 Jan, 2020 to concern team but did not get any response.. 

Kindly check and update as customer is waiting for her order. 

Thank you for your help! 

Regards, 
Shivani