Subject: Re: late refund /// 9762316150
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 08:02:29 -0700 (MST)

@apoorv when you are going to escalate this?? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 9:22:46 AM 
Subject: late refund /// 9762316150 

Hi Team, 

Ticket number: 393650 
Problem Statement: Refund Not Processed 
Order Date : Nov 26, 2019 
Order ID: 9762316150 
RMA : 42701178 
Return Tracking ID: 43596591076 
Assistance Required: Need urgent process 

Issue Description: Customer raised a return request for 1 item and the item has been returned to warehouse on 25 Dec, 2019. But the refund is still not processed. 

The returned item is: 161924953 - - Textured Bomber Jacket with Long Sleeves 

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help! 

Regards, 
Shivani