Subject: REFUND ISSUE :6457078645
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abdel Moneim <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>
Date: Sun, 12 Jan 2020 07:38:24 -0700 (MST)

Hi Team, 

Could you please help us in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdel Moneim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 10, 2020 4:51:05 PM 
Subject: REFUND. 

HI TEAM. 

With reference to this order number # 6457078645. 

Customer place order on Dec 17, 2019 for 6 items. 5 items has been delivered and 1 item has been Canceled from our site as it was out of stock. 
The refund has been processed for the same on 12/17/19. However customer is claiming the he have not received the amount 
and i have pushed back the customer twice and in every time he Insist that he have not received any amount from out site. And he provided Bank 
statement from 2019-12-15 to 2020-01-05. 
kindly assist. 

Regards, 
Abdel moneim.