Subject: Late Delivery: 6454037959
From: Seeta Seeta <[email-masked]>
To: Aessam <[email-masked]>, Ralam <[email-masked]>
Cc: Support <[email-masked]>, escalations dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 12 Jan 2020 07:26:46 -0700 (MST)

Hi Imran, 

Could you please help us on below case as we are not getting any response from SHIPA team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Aessam" <[email-masked]>, "Ralam" <[email-masked]> 
Cc: "Support" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]> 
Sent: Thursday, January 9, 2020 7:05:39 PM 
Subject: Late Delivery: 6454037959 

Hi Team, 

With the reference to order number : 6454037959 the order is not delivered to the customer yet. As per the hybris the order was already shipped on 11/26/19 5:41 PM from our warehouse under tracking number S000271597340. 

We have already escalated the case to your team first they have informed us that the order was already delivered than later on they replied that we will place an alternative order to customer as a compensation. 

So we request you to check this concern from your end and let us know if the shipment has been lost from your end. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, January 7, 2020 4:17:28 PM 
Subject: contacting shipa head 

Hi Team, 

Subject : Late delivery 

Problem Statement – Late Delivery 
Ticket ID :365162 
Tracking ID – S000271597340 
Order ID --6454037959 
Assistance Required – Need urgent delivery 
Order placed on : Nov 26, 2019 
Please update us about the delay in delivery and arrange a delivery ASAP. 

I contacted shipa they said they will place alternative and delivere it but they do no t do tell no 

Regards, 
Ezzaldeen