Subject: RE: Assembly issue - 349311
From: Sachin Maheshwari <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Bsu Wml <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 12 Jan 2020 13:47:20 +0000

@Escalations Dxbteam<mailto:[email-masked]>,

We are considering this as closed case.

Do a follow up with customer, if he/she wish, pls take exact date for assembly team to visit the customer’s place.

Regards
Sachin
04-5175412

From: Babyshop Home Delivery <[email-masked]>
Sent: Saturday, January 11, 2020 9:41 AM
To: Sachin Maheshwari <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Bsu Wml <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Assembly issue - 349311

Dear Team

Please be informed that our team has attempt to assemble below item at customer house but as per our team customer has told that when they need assembly they will call at store.

Regards,
Home Delivry Team
DWC   0543097510

From: Sachin Maheshwari
Sent: Sunday, January 05, 2020 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assembly issue - 349311

Hi @Jessie Caparas<mailto:[email-masked]>,

Assembly request in UAE are supposed to be sent to Home Delivery Team, which was not case in below follow ups.

@Babyshop Home Delivery<mailto:[email-masked]>, Pls check for below & arrange team to get this resolved.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 2:40 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assembly issue - 349311
Importance: High

Looping @Sachin Maheshwari<mailto:[email-masked]>

There has been no reply from the team for the below case.

Kindly assist.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 2:53 PM
To: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Assembly issue - 349311

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 18:54:38
Subject: Assistance for case id - 349311

Hi Team,

Please help us to resolve the case id - 349311 as we have followed up twice from the warehouse team didn't received any response from them.

Problem Statement: Customer unable to assemble the item (161671112 - - Juniors Printed Canopy with Bow Applique and Tie Ups)

Order Date: Dec 3, 2019
Delivery Date: 12/7/19
Order ID: 9763113907
Tracking ID: 34142570082359
Item Name: 161671112 - - Juniors Printed Canopy with Bow Applique and Tie Ups

The customer has reported that some there is a piece is missing for the above item and hence he is unable to assemble the Canopy.

We request you to look into the issue and do the help to the needful.

Regards,
Manish

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