Subject: RE: Store complaint (Refund delay)
From: Mohd Imran <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Piyush Mani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 12 Jan 2020 10:51:28 +0000

Hi @Reddy Prasad<mailto:[email-masked]>,

Please help us to get this closed.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 12, 2020 2:48 PM
To: Mohd Imran <[email-masked]>
Cc: Reddy Prasad <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Piyush Mani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Store complaint (Refund delay)
Importance: High

External email sender, please take precaution.
Hi Imran,

Is there any update on below case as customer again sent us the email and now he is asking what action has been taken on his case. He is also threatening us that he will move forward legally.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 3:56:22 PM
Subject: RE: Store complaint (Refund delay)

Hi @Reddy Prasad<mailto:[email-masked]>,

Please help us to get this escalation closed for a Splash store.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 5:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Piyush Mani <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Store complaint (Refund delay)

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the below complaint.
Customer purchased from store and he didn't provide any order NO
Please assist.

Regards
Shakeeb

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 January, 2020 15:04:17
Subject: Store complaint (Refund delay)

Hi,

With reference to case number: 392322

Customer's Name: Joseph Xavier
Email ID: [email-masked]<mailto:[email-masked]>
Contact Number: +965 90049827

Problem Statement: Refund Delay

Customer Response: "Splash Avenues I made a purchase made on the 4th of Jan, 2020 at Splash, Avenues, Kuwait. Purchase amounted to KD 4. Payment was made using my credit card. Initially it showed it declined, on the second attempt the payment was successful. I received a message from my bank stating the amount of KD 4 was deducted towards payment THRICE total KD12. On inquiry with the manager at the store, he informed it was a faulty Knet machine. And was promised the amount would be back in my account in 24hrs. I questioned why would they use the card on a faulty machine for which the manager nor the staff gave a reasonable or satisfactory answer. Manger added that this has happened before with other customers; which puzzles me why they would the faulty machine still. I called up the bank and they informed any refund would take 3-7 days, so I was misinformed by the manager. I tried reaching the store in the landline number provided but turns out that's also a faulty line. I contacted the customer care department but they couldn't help as the purchase was not made online. I hope this issue is resolved asap. INVOICE NO: 30111103318120200104 CASHIER: 209063"

Kindly do the needful.

Regards,
Piyush

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com