Subject: RE: Missing order
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 12 Jan 2020 10:24:52 +0000

Hi Shakeeb,

Let’s get approval from Max concept head and get this refunded as well.

SHIPA is not getting back to us related to this complaint.

Provide a compensation worth SAR 30 valid for 3 months.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, January 2, 2020 5:21 PM
To: Jessie Caparas <[email-masked]>
Subject: Re: Missing order

External email sender, please take precaution.
Hi Jessie,

Order ID : 6452842021
________________________________
From: "Jessie Caparas" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Thursday, 2 January, 2020 18:28:27
Subject: RE: Missing order

Hi Shakeeb,

Share with me the order ID.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, January 2, 2020 4:32 PM
To: Shipa Delivery Support <[email-masked]>
Cc: Aessam <[email-masked]>; Ralam <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing order

External email sender, please take precaution.
Hi,

Regarding the shipment : S000243334351
Kindly inform, Has the customer got his order (Replacement) or not?

Regards
________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "Ralam" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 24 December, 2019 16:04:28
Subject: RE: Missing order

Dear team,

We will place  a anew order as a replacement.

Best regards

Lubna Shehadeh
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 14/12/2019 11:37 PM GMT+04:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Missing order
Hi Team,

Problem Statement – Missing order
Tracking ID - S000243334351
Order was placed on : Nov 21, 2019
Assistance Required – ​Customer is claiming that he didn't receive the shipment mentioned above, (According to you order was delivered on 25/11/2019) Kindly provide proof of delivery.

Regards
Shakeeb

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