Subject: RE: on validation order / 8366532346
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 12 Jan 2020 10:14:22 +0000

Hi Rashid,

Please help on the below.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 10, 2020 9:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Mohammad Musaed <[email-masked]>
Subject: Fwd: on validation order / 8366532346

External email sender, please take precaution.
Hi Team,

Can you assist with the following concern.

Regards
Shakeeb

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 January, 2020 21:15:43
Subject: on validation order .

Dear Team,

With the reference to the order number 8366532346. Ticket number 396605, Customer placed prepaid order on 06/01/2020,However, the order still pending .
The amount of the order KWD39.63 has been captured so far.

Customer came back to us first on fresh-chat  and i responded that the refund will be initiated once the order get cancelled and requested the customer to give us time 24 hours until the statues of the order updated .But so far the order still pending and customer chasing us weather for the order or refund .

Please do the needful.

Thanks&Regards.
Musaab Hussein

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