Subject: RE: Wrong refund / 6452958201
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Sun, 12 Jan 2020 10:10:30 +0000

Hi Shakeeb,

I don’t see any return received.

Please get approval from the concept head.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 10, 2020 9:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Musaab Anesi <[email-masked]>
Subject: Fwd: Wrong refund / 6452958201

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 January, 2020 22:02:58
Subject: Wrong refund

Hi Team,

With the reference to the order number 6452958201, Ticket number 396604. Customer placed prepaid order for total cost of SAR915 and customer got applied voucher and got total discount of SAR274.5 so her total bill is SAR640.5.

As per the Hybris the order was for 4 items
161693983 - - Juniors Fossil Rocker with Removable Toy Bar
160250414 - - Juniors Printed Diaper Bag with Zip Closure
161083952 - - Juniors Viola Baby Stroller
161856417 - - Philips Avent Natural Feeding Bottle - 125 ml

1 item was partially cancelled which is :
161083952 - - Juniors Viola Baby Stroller With cost of SAR 489   , However, Customer confirm that she recieved the item and return it because it was not the Stroller that she ordered. But under the consignment  we can see only three items has been delivered and the item was not shipped is (Juniors Viola Baby Stroller) .

Customer emailed us complaining of the amount was refunded , Which is  SAR 298 . While the amount suppose to be refunded is SAR 342.3 after considering  the nonrefundable amount of the voucher was applied .

On the other hand there is RMA  23057636 was initiated on 01/12/2019 to return the same item (Juniors Viola Baby Stroller) with refund amount of SAR 342.3 . And the statues  of this RMA is Submitted to Warehouse. clarifying the reason of the return that is wrong item delivered .

After tracking the AWB 45055995386  of the RMA 23057636 on ARAMEX website  It shows that invalid  number.

Please look in to this concern .

Thanks&Regards.
Musaab Hussein

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