Subject: RE: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH
From: Sagaya Suresh Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mike Bermingham <[email-masked]>, Sagar Kumar <[email-masked]>, Dushyant Shekhawat <[email-masked]>, Suvadeep Saha <[email-masked]>, Parvez Khan <[email-masked]>, Ksaconloc Ops <[email-masked]>, "Riyadh Conloc. Outbound" <[email-masked]>
Cc: Lalit Ratnala <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Vinod Sharma <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <Mohmoud.Elsay
Date: Sun, 12 Jan 2020 07:16:43 +0000

Dear @Suvadeep Saha<mailto:[email-masked]> @Parvez Khan<mailto:[email-masked]> – This order placed on 4th Dec , item also received and processed. But customer claiming that only 2 item received to their end. Rest of item no dispatch happen from Conloc end.

Its reflecting in our OBI that PTW IN PROGRESS and Could you please assist to clear this case asap. If order stuck with any technical issue please share SR NO.

Please revert on urgent!!!

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 11, 2020 7:50 PM
To: Mike Bermingham <[email-masked]>; Sagar Kumar <[email-masked]>; Dushyant Shekhawat <[email-masked]>
Cc: Lalit Ratnala <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH

External email sender, please take precaution.
Hi Team,

Please update on below case on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mike Bermingham" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sagar Kumar" <[email-masked]<mailto:[email-masked]>>, "Lalit Ratnala" <[email-masked]<mailto:[email-masked]>>, "Dushyant Shekhawat" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 5:45:19 AM
Subject: Re: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH

Sagar or Dushyant,
Please follow up. These need to be resolved in 24 hrs.

Mike Bermingham
Head of Merchandizing
Web Team | Landmark Group
w: webteam.com<http://webteam.com/>
m: +971563692571<tel:+971563692571>
t: +97145172008<tel:+97145172008>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com/>

On Jan 10, 2020, at 4:07 AM, Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:

External email sender, please take precaution.
Hi Team,

Kindly update on the below case. This case is still to be closed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Mike Bermingham" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 5:28:35 PM
Subject: RE: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH

@Mike Bermingham<mailto:[email-masked]>

The below items have been missed and there has been no proper update from the warehouse team related to the missing items.

@Sagaya Suresh Kumar<mailto:[email-masked]> please update asap related to this case

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 9:11 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; rebecca foley <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6455593053 customer placed the order on 4 Dec 19 for 15 items. However, out of 15 only 2 items were delivered to the customer in 2 consignments the tracking number are 45055140270/45055221853.

The customer is chasing us constantly for her order as she placed the order on sale, so we request you to look into this concern and help us to resolve the case.

Not shipped items were:
1. 159946921 - - Heart & Home Violet Moon Small Glass Candle the cost of the item is SAR 21.00
2. 158149766 - - Heart & Home Magnolia Blossom Jar Candle - SAR 42.00
3. 159946922 - - Heart & Home Violet Moon Candle Jar - Large - SAR 42.00
​4. 155787736 - - Heart & Home Jasmine Daydream Jar Candle - SAR 42.00
5. 158739517 - - Heart & Home Scented Jar Candle - Pink Blossom - SAR 42.00
6. 158149935 - - HEART & HOME Simply Mulberry Jar Candle - SAR 42.00
7. 158528255 - - Heart & Home Sandalwood and Vanilla Candle Jar - SAR 42.00
8. 161110883 - - Heart & Home With Love Large Jar Candle - SAR 42.00
9. 155787733 - - Heart & Home Rambling Rose Large Glass Candle with Lid - SAR 42.00
10. 155787751 - - HEART & HOME True Enchantment Jar Candle with Lid - SAR 42.00
11. 155787742 - - HEART & HOME Fresh Linen Jar Candle - SAR 42.00
12. 161110888 - - Heart & Home River Rock Large Jar Candle - SAR 42.00
13. 160933159 - - Floral Printed Planner - SAR 42.00

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 10:18:26 PM
Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH

Dear Seeta,

With reference to Ticket no 375575, Order No 6455593053, we have raised the issue with WH for 13 missing items. Order was for 15 items and 2 items were shipped in 2 consignments. There is no consignment details for rest 13 items. We have raised the issue with WH on Dec 16 and since then we have got no response from WH.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com