Subject: Re: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH
From: Apoorv Joshi <[email-masked]>
To: Mike Bermingham <[email-masked]>, Sagar Kumar <[email-masked]>, Dushyant Shekhawat <[email-masked]>
Cc: Lalit Ratnala <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, sree adhikessavan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 11 Jan 2020 09:49:54 -0700 (MST)

Hi Team, 

Please update on below case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Mike Bermingham" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Sagar Kumar" <[email-masked]>, "Lalit Ratnala" <[email-masked]>, "Dushyant Shekhawat" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 10, 2020 5:45:19 AM 
Subject: Re: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH 

Sagar or Dushyant, 
Please follow up. These need to be resolved in 24 hrs. 

Mike Bermingham 
Head of Merchandizing 
Web Team | Landmark Group 
w: [ http://webteam.com/ | webteam.com ] 
m: [ tel:+971563692571 | +971563692571 ] 
t: [ tel:+97145172008 | +97145172008 ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

On Jan 10, 2020, at 4:07 AM, Apoorv Joshi <[email-masked]> wrote: 

BQ_BEGIN

External email sender, please take precaution. 
Hi Team, 

Kindly update on the below case. This case is still to be closed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Mike Bermingham" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 30, 2019 5:28:35 PM 
Subject: RE: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH 

[ mailto:[email-masked] | @Mike Bermingham ] 

The below items have been missed and there has been no proper update from the warehouse team related to the missing items. 

[ mailto:[email-masked] | @Sagaya Suresh Kumar ] please update asap related to this case 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, December 29, 2019 9:11 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Urvika Chaudhary <[email-masked]>; rebecca foley <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 6455593053 customer placed the order on 4 Dec 19 for 15 items. However, out of 15 only 2 items were delivered to the customer in 2 consignments the tracking number are 45055140270/45055221853. 

The customer is chasing us constantly for her order as she placed the order on sale, so we request you to look into this concern and help us to resolve the case. 

Not shipped items were: 

1. 159946921 - - Heart & Home Violet Moon Small Glass Candle the cost of the item is SAR 21.00 

2. 158149766 - - Heart & Home Magnolia Blossom Jar Candle - SAR 42.00 

3. 159946922 - - Heart & Home Violet Moon Candle Jar - Large - SAR 42.00 

​4. 155787736 - - Heart & Home Jasmine Daydream Jar Candle - SAR 42.00 

5. 158739517 - - Heart & Home Scented Jar Candle - Pink Blossom - SAR 42.00 

6. 158149935 - - HEART & HOME Simply Mulberry Jar Candle - SAR 42.00 

7. 158528255 - - Heart & Home Sandalwood and Vanilla Candle Jar - SAR 42.00 

8. 161110883 - - Heart & Home With Love Large Jar Candle - SAR 42.00 

9. 155787733 - - Heart & Home Rambling Rose Large Glass Candle with Lid - SAR 42.00 

10. 155787751 - - HEART & HOME True Enchantment Jar Candle with Lid - SAR 42.00 

11. 155787742 - - HEART & HOME Fresh Linen Jar Candle - SAR 42.00 

12. 161110888 - - Heart & Home River Rock Large Jar Candle - SAR 42.00 

13. 160933159 - - Floral Printed Planner - SAR 42.00 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 10:18:26 PM 
Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH 

Dear Seeta, 

With reference to Ticket no 375575, Order No 6455593053, we have raised the issue with WH for 13 missing items. Order was for 15 items and 2 items were shipped in 2 consignments. There is no consignment details for rest 13 items. We have raised the issue with WH on Dec 16 and since then we have got no response from WH. 

Kindly assist. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

BQ_END

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com