Subject: Re: Refund has not been processed yet /6456357322 & 6455495340
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Ali <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jan 2020 05:57:37 -0700 (MST)

Hi Team 

Please process the refund for Order ( 6456357322 and 6455495340 ). As per the tracking id 45057509641 and 45057510584 all items were delivered to the warehouse on 23rd Dec'19. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Ammar Ali" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 11 January, 2020 10:04:49 
Subject: Refund has not been processed yet /6456357322 & 6455495340 

Hi Team, 

ticket number : 389614 

Please note that there are two order numbers in this ticket and two escalations 

First order: 

Problem Statement: Refund Not Processed 

Order Date : 10-Dec-2019 

Order ID: 6456357322 
Return Tracking ID: 45057509641 
RMA ID : 23115491 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over all 2 items to the courier team and the courier team delivered them to our warehouse . 

According to the Hybris the refund has not been processed and still showing submitted to warehouse , So we request you to check under RMA 23115491 please check that and do the needful. 

Items which have been returned : 
​161911064 - - Juniors Pullover with Hood and Kangaroo Pockets 
161911060 - - Juniors Pullover with Hood and Kangaroo Pockets 

"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 
Second order 

Problem Statement: Refund Not Processed 

Order Date : 03-Dec-2019 

Order ID: 6455495340 
Return Tracking ID: 45057510584 
RMA ID : 23115496 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 6 items and as per customer he handed over all 6 items to the courier team and the courier team delivered them to our warehouse . 

According to Hybris the RMA status is "Refund in progress" only for two items and still showing submitted to warehouse for four items , So we request you to check under RMA 23115496 and do the needful Asap. 

Regards, 
Ammar