Subject: [JIRA] (REL-79048) Refund not processed//9751901269
From: "Sudhanshu Gandhi (Jira)" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Fri, 10 Jan 2020 07:48:58 +0000

Sudhanshu Gandhi *made 2 updates* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-79048 Refund not processed//9751901269 

Sudhanshu Gandhi *made 2 updates* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDUxNDA3MGZlNTE5NGQ2MGE2MTNlZmY5OTExMzU5N2YiLCJwIjoiaiJ9 )

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REL-79048 ( https://landmark.atlassian.net/browse/REL-79048?atlOrigin=eyJpIjoiMDUxNDA3MGZlNTE5NGQ2MGE2MTNlZmY5OTExMzU5N2YiLCJwIjoiaiJ9 )

Refund not processed//9751901269 ( https://landmark.atlassian.net/browse/REL-79048?atlOrigin=eyJpIjoiMDUxNDA3MGZlNTE5NGQ2MGE2MTNlZmY5OTExMzU5N2YiLCJwIjoiaiJ9 )
Updates
Sudhanshu Gandhi 11:44 AM GST Attachment: screenshot-1.png Status: Work In Progress Hybris Resolved
Comments
Sudhanshu Gandhi 11:45 AM GST edited

Hi Seeta Kunwar ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5d394817d7be220c1ab5408e )

We have verify verified from the Payfort PayFort backend and found that the refund amount has not been refunded to the customer for the mention invoice.
Kindly check with the finance team, is there any manual refund AED50.40 has done for this order. if not then take the approval from e-com concept head and reach out to finance team for manual refund as we are unable to process it for the backend.
And let us know if you need any help from hybris end.
Suhas Bennikal ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5a0c2ebf0e8b4605b273e1fe )

View issue ( https://landmark.atlassian.net/browse/REL-79048?atlOrigin=eyJpIjoiMDUxNDA3MGZlNTE5NGQ2MGE2MTNlZmY5OTExMzU5N2YiLCJwIjoiaiJ9 )

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