Subject: Missing Item
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jan 2020 23:38:24 -0700 (MST)

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6458861278 ] With ticket Number:381275. 

Customer placed this orders on ​Dec 29, 2019 . Customer emailed us informing that she placed order for (161756558 - - Metallic Round Accent Table - Set of 2) 

This item are set of 2 and customer has received only one piece However, the hybris is showing that it has been received two items. While the customer is insisting that he received only one. 

We first escalated this case on 1 Jan 2020 . Customer contacted us on 1 Jan 2020 without any answer from the warehouse . Customer is now chasing us for the refund with insisting that he received only one. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 468. 

Please advise and check. Thank you for helping us close this case. 

Regards, 

Noor