Subject: RE: Assistance for case id - 312310
From: ksalmglogistics Rydconloc <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Thu, 9 Jan 2020 06:23:00 +0000

Delivered from our end  ,
Thanks
Arish,

From: Seeta Seeta <[email-masked]>
Sent: 08 January, 2020 5:50 PM
To: ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Assistance for case id - 312310
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number : 6454575805, customer contacted us informing that he didn't received the order and as per the hybris the order has been already delivered on 12/2/19 10:02 PM with tracking number: FP11301000460.

The order is a prepaid order so we request you to check this concern and help us to close the case.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 1:57:26 PM
Subject: Assistance for case id - 312310

Hi Team,

Please help us with the below issue.

Problem statement: The customer reported to us that he had not received the order.

Order number: 6454575805
Created on Nov 29, 2019
Delivery date: 12/2/19

AWB: FP11301000460

The status shows delivered however, the customer is saying he did not receive the order. Please confirm where this order was delivered and share the POD.

Thank you for your help!

Regards,
Manish
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