Subject: Re: Escalation- 9765038090
From: Inayat Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jan 2020 22:39:37 -0700 (MST)

Case has been resolved// Refund processed 

Thanks 
Inayat Ali 

From: "ali inayat" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 17:14:41 
Subject: Escalation- 9765038090 

Hi Seeta/Shakeeb 

Please raise this on priority basis, the customer has threatened to go to Economic department to escalate a complaint. 

Synopsis: 

The order (9765038090) was placed on 22 Dec'2019 for 5 items, however, he has received only 3 items. He would like to cancel the remaining two items which were not delivered to him and need a refund. 
Item's to be cancelled: 

1- Lorna Bath Towel with Textured Contrast Panel 
2- Charisma Woven Textured Bath Sheet 

Also, we received this case yesterday and escalated to JIRA as per the process guidelines. 

Case id# 392319 

Regards 

Inayat Ali