Subject: RE: Missing Part : 6454003211
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sujeewa Hurbert <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jan 2020 05:39:03 +0000

@Escalations Dxbteam<mailto:[email-masked]>,

The bag & hook is not part of the package anymore, however images / content was not updated at the time of order being placed by customer.

To pacify the customer, pls connect with him & convince for a GV of SAR 200/- as compensation for missing items.

Regards
Sachin
04-5175412

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 8, 2020 5:01 PM
To: Sujeewa Hurbert <[email-masked]>; EcomRDC babyshop5 <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Missing Part : 6454003211
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number 6454003211, customer placed the order for 161428892 - - Teknum 3-Position Premium V8 Stroller and along with the stroller there's a bag and hook as well with the item. Now customer is claiming that he has just received the stroller.

We have already escalated the case to warehouse and they have informed us that they don't have the stock available in Riyadh warehouse for replacement. So could you please let us know what action do we have to take in this case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 12:37:15 PM
Subject: missing Part

Hi Team,
Problem Statement:  Missing Part of BABYSHOP TEAM
Ticket No: 289536
Order Date : Nov 26, 2019
Order ID: 6454003211
Tracking ID: 00000080015175298
Delivery Date: 11/27/19
Assistance Required: Need Urgent Assistance

Issue Description: Customer emailed us informing that he/she placed order for (161428892 - - Teknum 3-Position Premium V8 Stroller with Sunveno Black Diaper Bag and Stroller Hooks) Customer received only stroller without the bag and hooks.
so we request you to look into this concern and help us to resolve the case on ASAP.

Last escalated on 04/01/2020

Regards,
Shafeeque

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