Subject: Assistance for case id - 312310
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 8 Jan 2020 07:49:32 -0700 (MST)

Hi Team, 

With the reference to order number : 6454575805, customer contacted us informing that he didn't received the order and as per the hybris the order has been already delivered on 12/2/19 10:02 PM with tracking number: FP11301000460. 

The order is a prepaid order so we request you to check this concern and help us to close the case. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 1:57:26 PM 
Subject: Assistance for case id - 312310 

Hi Team, 

Please help us with the below issue. 

Problem statement: The customer reported to us that he had not received the order. 

Order number: 6454575805 
Created on Nov 29, 2019 
Delivery date: 12/2/19 

AWB: FP11301000460 

The status shows delivered however, the customer is saying he did not receive the order. Please confirm where this order was delivered and share the POD. 

Thank you for your help! 

Regards, 
Manish