Subject: Re: Refund Not Proccessed
From: Seeta Seeta <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jan 2020 07:32:36 -0700 (MST)

Hi Shafeeque, 

Just raise the case to JIRA with the blanket approval. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 7, 2020 1:17:21 PM 
Subject: Refund Not Proccessed 

Hi team, 

Problem Statement: Refund Not Proccessed 

Order Date : Nov 27, 2019 
Order ID: 9757930153 
Return Tracking ID: 45083451851 
Assistance Required: process the refund 

Issue Description: Customer customer receicved a wrong iten and raised a return request for for the same as per customer she/he handed over 1 items to the courier team . As per courier it is submitted to the warehouse. 

but according to the hybris the refund has not been processed for items yet, So we request you to check under RMA 42504006 and process the refund. 
Last escalated on 04/01/2020 

Regards, 
Shafeeque