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Subject: Re: Assistance for case id - 283718
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 8 Jan 2020 07:25:16 -0700 (MST)

apoorv please work on this 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 1:39:25 PM 
Subject: Assistance for case id - 283718 

Hi Team, 

We request you to please help us to resolve the below issue as per the case history Apoorv has created the new AWB and also escalated twice to the Aramex team to collect the items still no further action has been taken yet since 26 Dec 2019. 

Problem Statement: Late collection 

Case id - 283718 
Order Date: 13 Nov 2019 
Order ID: 6451156714 
Tracking ID: 45058772883 ; L25D3F6 and 45058772953 ; L25D3FA 

Assistance Required: Need urgent collection 

Issue Description: The customer requested the collection on Nov 20, 2019, and recreated on 26 Dec 2020 and till date collection did not happen. Kindly arrange the collection asap. 
​ 
Regards, 
Manish