Subject: Re: Escalation//refund pending - 6452776502
From: Apoorv Joshi <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 17:57:34 -0700 (MST)

Hi Inayat, 

With reference to the order number: 6452776502 

It looks like customer has returned 2 items out of which 1 item she/he returned is a wrong item. Kindly confirm with the customer for the same and ask him/her for the images if he/she haven't shared them already. Once you have the images and more clarity on this return after confirming with the customer, please reply to this email along with images so we can escalate accordingly. 

Regards, 
Apoorv 

From: "Inayat Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, January 6, 2020 2:48:08 PM 
Subject: Escalation//refund pending - 6452776502 

Hi Team 

Please assist on the below case: 

Order Date 	21 Nov 2019 
Order Id 	6452776502 
Return Tracking Id 	34177717393952 
Courier partner 	Fetchr 
Synopsis 	The customer placed the order on 21 Nov’19 and he successfully placed the return request on 5 Dec’19. As per the fetchr tracking it confirms the item were picked successfully, however, the refund has not been processed yet. We received the case on 31 Dec’19 and chased with the respective teams ( KSA CON LOC) however we are yet to receive response and refund status is not processed. 
Assistance required 	Please confirm the return status and refund needs to be initiated 

Thanks 
Inayat Ali