Subject: Re: Late Refund
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 17:50:19 -0700 (MST)

Hi Shivani, 

Refund has already processed at this time for the returned item. Please inform the customer and close this case, 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 4, 2020 7:46:41 AM 
Subject: Late Refund 

Hi Team, 

Ticket number: 360681 
Problem Statement: Refund not processed for wrong item 
Order Date : Dec 21, 2019 
Delivery Date: Dec 22, 2019 
Order ID: 9764941623 
Return tracking ID: 45490655162 
RMA: 42699360 

Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over the items to the courier team which was received warehouse on 24 Dec, 2019. However refund still not process for the item. 

The name of the returned item is 161556573 - Fortnite Battle Royale Collection Season 1 - Cuddle Team Leader and cost of the item is AED 14.50 

Kindly check and update as we have already forwarded this case to warehouse on 1 Jan, 2020 but did not get any response. 

Thank you for your help. 

Regards, 
Shivani