Subject: Re: Missing order
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 7 Jan 2020 17:34:52 -0700 (MST)

Hi Shivani, 

This is showing delivered on Jan 6, 2020. Confirm with customer once and close the case. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 3, 2020 8:04:18 AM 
Subject: Missing order 

Hi Team, 

Order Date : Dec 27, 2019 
Delivery Date: Dec 31, 2019 
Order ID: 6458524538 
Tracking ID: FP12281000700 

Assistance Required: Need urgent delivery 

Issue Description: Customer forwarded her correct contact number on 30 Dec, 2019 and we have forwarded her number to the courier team. On 1 Jan, 2019 the order status was showing delivered and customer did not receive the order so we have asked them to provide the proof of delivery but they did not reply. 

However, the status on 2 Jan was showing "Arrived at destination", so we have again escalated this issue and ask them to provide the current status. But they did not give any response. 

Customer is chasing us for her order as she already provided her correct number. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani