Subject: Re: Need Help - Ticket No 375590
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 7 Jan 2020 17:33:46 -0700 (MST)

Hi Nikhil, 

Offer customer a voucher worth AED 20 and have the wrong items returned where the customer has still not returned it. Also, escalate to conloc and deepak with images of the wrong item and ask them to process once we have received teh return. If they ask for approval, escalate it to concept for approval - make sure to mention the full case history in case you need to escalate to concept. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, January 3, 2020 5:25:00 AM 
Subject: Need Help - Ticket No 375590 

Hi Apoorv, 

With regards to Ticket No 375590, customer placed an order with number 9765549302, where a wrong item was delivered. Instead of Jog Pants T-shirt was delivered. 

We have raised RMA and get the wrong item collected. The refund was not yet finalised for the same while the customer placed another order 9765823031, where he received again t-shirt instead of Jog Pants. 

Kindly advise. 

Regards, 
Nikhil.