Subject: Re: MISSINGS ITEMS(UNDELIVERED)
From: Seeta Seeta <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Jan 2020 10:13:23 -0700 (MST)

Hi Algaily, 

For below items refund has been already initiated. 

3- 160896979 - - Kappa Textured Sneakers with Vamp Bands 
4- 160247875 - - Printed Long Line Shrug with Long Sleeves and Tie Up Closure 

For below item i have did the partailly cancellation and it;'s in process. 
1- 161862674 - - Sustainability Plain Long Sleeves Jacket with Hood and Pocket Detail 
2- 161763899 - - Sustainability Kappa Printed Hoodie with Kangaroo Pockets 

So inform the customer same and resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 7, 2020 7:57:22 AM 
Subject: MISSINGS ITEMS(UNDELIVERED) 

Hi Team, 

Kindly follow up with concerned team for this prepaid standard shipping order either for the missing items to be dellivered or a refund to be initiated. 

Hi Team, 
Problem Statement: (Missing items) 
Order Date : Dec 24, 2019 
Order ID: 6458139694 
Tracking ID: 45058715203 
Assistance Required: Need missing items 
Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that only one item has been shipped/Delivered from our side. 
Customer history: 4 ITEMS OUT OF 5 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing items are: 
1- 161862674 - - Sustainability Plain Long Sleeves Jacket with Hood and Pocket Detail 
2- 161763899 - - Sustainability Kappa Printed Hoodie with Kangaroo Pockets 
3- 160896979 - - Kappa Textured Sneakers with Vamp Bands 
4- 160247875 - - Printed Long Line Shrug with Long Sleeves and Tie Up Closure 

Regards, 
Algaily