Subject: RE: Refund Not Processed
From: Ksaconloc Returns <[email-masked]>
To: Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Tue, 7 Jan 2020 16:49:00 +0000

Dear Team,

We have received only 5 item which we have already processed. Please find below details

Thanks,
Ratheesh.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 7, 2020 5:59 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Refund Not Processed
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please help us in below case. As per the RMA 23096128, customer is claiming that he has returned 6 items and as per the return RMA the refund is stuck.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 7:31:00 AM
Subject: Refund Not Processed

Hi Team,

Ticket number: 361529
Problem Statement: Refund Not Processed
Order Date : Dec 7, 2019
Order ID: 6455996540
RMA : 23096128
Return Tracking ID: 45056679076
Assistance Required: Need urgent process

Issue Description: Customer raised a return request for 6 items and as per customer she handed over all 6 items to the courier team and the items has been returned to warehouse on 17 Dec, 2019.

But the refund is still not processed. Please process the refund for the same.

The returned items are:
1. 160779771 - Juniors Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 8
2. 160783584 - Juniors Cut and Sew Denim Shorts with Drawstring and cost of the item is SAR20
3. 161028293 - - Hello Kitty T-Shirt with Balloon Sleeves and cost of the item is SAR 13
4. 160722389 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10
5. 160722401 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10
6. 160932755 - - Barbie Floral Printed Jeggings  and cost of the item is SAR 17

We have already escalated this case to concern team thrice since 27 Dec, 2019 but did not get any response.

Kindly check and update as customer is waiting for her refund.

Thank you for your help.

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com