Subject: REQUEST TO CONTACT THE FINANCE TEAM
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Tue, 7 Jan 2020 08:06:01 -0700 (MST)

Hi Malik, 

Can you please help us in this case as customer placed the order for 6 items and she cancelled 1 item which is 161077848 - - Maybelline New York Great Lash Mascara the cancellation were successful. However, the refund for the item has not initiated. 

Agent has already escalated the case to JIRA team and they have advised us to get in touch with finance team. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, January 7, 2020 8:03:33 AM 
Subject: REQUEST TO CONTACT THE FINANCE TEAM 

Hi Seeta , 

with reference to order no [ callto:8363203815 | 8363203815 ] . 
customer cancelled on item on 12/3/19 11:20 PM but till now the refund was not initiated . 
jira advice to contact finance team for the KNET transaction . 

regards, 
Ezzaldeen