Subject: Missing Item
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Shakeeb Arsalan <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Tue, 7 Jan 2020 05:21:14 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items) 
Order Date :Nov 26, 2019 
Order ID: 6454138366 
Tracking ID: 161487484 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side. 
Case has been escalated to the warehouse 3 times, but nobody got back to us. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS ) 

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00 

We request you to check from your end whether the item was shipped from the warehouse or not. 

Thanks & Regards, 
Seeta Kunwar