Subject: New Reply Received - تاخير في التوصيل
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jan 2020 12:18:53 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  تاخير في التوصيل  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:black">Dear <a id="OWAAM5FE707308DCC48228A3FD0ADAEF746FA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Please be inform the said order # is not reflecting in our dashboard, kindly suggest further.
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>Best Reg’s,</span></div>
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<span style="font-size:9.0pt;color:#595959">Elvis Vargas Garcia
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#767171">Mob. #: +966 54 436 3899,
<b>Ext</b>: 2004</span></div>
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<span style="color:black"><img width="122" height="28" style="width:1.2708in;height:.2916in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjQwNzg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MqaA7s74J5Z1n3WWaKBzMc-4_E8y9hacrWEnfoSF5mA" alt="cid:[email-masked]"></span><span style='font-family:"Times New Roman",serif;color:#1F497D'>  </span><span style="color:#002060"></span>
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<div>From: Qazi Mohammed <br>
<b>Sent:</b> Tuesday, January 07, 2020 2:33 PM<br>
<b>To:</b> Jed Conlocops2 &lt;[email-masked]&gt;; Ksaclick&amp;collect Rydconloc &lt;[email-masked]&gt;; Elvis V. Garcia &lt;[email-masked]&gt;<br>
<b>Cc:</b> Anwar Abdullah &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Lifestyle &lt;[email-masked]&gt;; Manager DanaMall &lt;[email-masked]&gt;; Sagar Kumar &lt;[email-masked]&gt;;
 Anton Shanike &lt;[email-masked]&gt;; Arnel Navor &lt;[email-masked]&gt;; Atul Arora &lt;[email-masked]&gt;; Vishal Arora &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#243865] - Late shipping -6448290247</div>
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<div class="MsoNormal">Dear <a id="OWAAMA5664E445D9642BA9DA375E32A5A5B85" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Elvis V. Garcia</span></a>,</div>
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<div class="MsoNormal">Can you please share POD for below order.</div>
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<div class="MsoNormal">Order number : 6448290247</div>
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<div class="MsoNormal">Store code : Lifestyle21135</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Goudy Old Style",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Goudy Old Style",serif;color:#1F497D'>Mohammad Qazi</span></b></div>
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<b>From:</b> Qazi Mohammed <br>
<b>Sent:</b> Sunday, December 15, 2019 3:10 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jed Conlocops2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Atul Arora &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishal Arora &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager DanaMall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagar Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arnel Navor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#243865] - Late shipping -6448290247</div>
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<div class="MsoNormal">Dear <a id="OWAAMDA696233357C43B2BEB052EE7F80D7BA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sagaya Suresh Kumar</span></a>,
<a id="OWAAMC72A9C407DA64FFB85CFED977FE78011" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jed Conlocops2</span></a>,
<a id="OWAAM0DBB3E775CC542D5AF07A83C10FE20C4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaclick&amp;collect Rydconloc</span></a>,
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<div class="MsoNormal">Customer placed order on 16<sup>th</sup> Oct 2019, almost 2 months completed but still order status is “ Ready to Ship”. Customer is chasing for his order.</div>
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<div class="MsoNormal">Dear <a id="OWAAMB7CB05F7F68246D69515AB138BD979F2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>,</div>
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<div class="MsoNormal">We would like to know why the CS team escalating this issue to store. As we know subjected order status is  ready to ship. CS team should escalate this kind of issues to warehouse instead of to the store.</div>
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<div class="MsoNormal">Dear <a id="OWAAM0D8B8B1C9EDE4C17B04D156230923287" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Atul Arora</span></a> &amp;
<a id="OWAAM4CED3AC2A7694BC0BE649C00D1367021" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishal Arora</span></a>,</div>
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<div class="MsoNormal">Please find below order shipment pending from last 2 months.</div>
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<div class="MsoNormal"><img width="1111" height="558" style="width:11.5729in;height:5.8125in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NjQwNzg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YsbPDz2Lk8Wb2PfYcGcKglzQmc5stpxYajnuE6dWnJw"></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Goudy Old Style",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Goudy Old Style",serif;color:#1F497D'>Mohammad Qazi</span></b></div>
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<div class="MsoNormal"><span style='font-family:"Goudy Old Style",serif;color:#777777'>Centrepoint KSA</span></div>
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<b><span style='font-family:"Goudy Old Style",serif;color:#777777'>Mobile</span></b><span style='font-family:"Goudy Old Style",serif;color:#777777'>: +966 540225824</span>
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<span style='font-family:"Goudy Old Style",serif;color:#777777'>Extn:3540</span><u><span style="color:#0070C0"></span></u>
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<b>From:</b> Lifestyle [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Sunday, December 15, 2019 1:33 PM<br>
<b>To:</b> Manager DanaMall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#243865] - Late shipping</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement – Late shipping to the store C&amp;C<br>
Order ID –6448290247<br>
Tracking ID – 644829024723999991<br>
Assistance Required – can you please update this order status as (Ready for pickup ) if you received it
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REGARDS<br>
Obiedo</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">243865:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/224173