Subject: Assistance for case id - 369507
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 7 Jan 2020 05:17:09 -0700 (MST)

Hi Team, 

Please help us to resolve the below issue as we have not received any update from the warehouse. 

Problem Statement: Late Shipping 

Case id - 369507 

Order Date: Dec 12, 2019 

Order ID: 6456574388 
Tracking ID: 645657438822999991 
Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed the order on 12 Dec and till now he has not received the order. As per the Hybris, the order status is ready to be shipped. 

The customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards,