Subject: No Response from warehouse team
From: Piyush Mani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Jan 2020 04:36:45 -0700 (MST)

Hi, 

With reference to case number: 296709 

Problem Statement: Missing items 
Order Date : 06 Nov 2019 
Order ID: 6450343528 
Tracking ID: 645034352822999991 
Assistance Required: Need refund for missing item 

Issue Description: Customer placed an order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that only 3 items has been shipped from our side. We have requested for Partial Cancellation for the above mentioned order but the status has Failed. Kindly process the refund for the same. 

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE REFUND ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161723049 - - Embroidered Round Neck Sweater with Long Sleeves and Tape Detail the cost of the item is AED:62.00. 

The case is forwarded to warehouse team for 4 times but they are not responding. Only one reply received as attached in the picture. 

Regards, 
Piyush