Subject: Refund issue
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 03:18:06 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : Nov 30, 2019 
Order ID: 6454917251 
Return Tracking ID: 34112009716044 
RMA : 23066306 
Assistance Required: Process Refund 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. As per courier it is delivered to the Warehouse . 

but according to the hybris the refund has been processed, So we request you to check under RMA 23066306 how many item has been received in our warehouse. if 2 then process the refund . 

Last escalated on 03/01/2020 

Regards, 
Shafeeque