Subject: Re: Complaint of Kuwait store staff
From: Reddy Prasad <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Piyush Mani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Jan 2020 10:03:19 +0000

Dear Imran

Mall manager has spoken to customer and apologised

Customer is satisfied receiving call from us

Issue : staff informed earrings shouldn’t be tried due to hygiene concern, customer felt bad the way staff approached in front of all

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________________________________
From: Mohd Imran <[email-masked]>
Sent: Tuesday, January 7, 2020 10:22:20 AM
To: Reddy Prasad <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Piyush Mani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Complaint of Kuwait store staff

Hi Reddy,

Please help us to close this escalation.

Regards

Imran

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, January 6, 2020 9:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Fwd: Complaint of Kuwait store staff

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the customer complaint,

Customer's Email ID : [email-masked]<mailto:[email-masked]>
Customer's contact NO : 66704969

Regards
Shakeeb

________________________________

From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 January, 2020 16:29:29
Subject: Complaint of Kuwait store staff

Hi,

With reference to case number: 389550

The customer is complaining about a store's staff.

Customer response: Me and my wife came to shop in alrai center point had a bad experience with us. One sales lady name melanai in splash just shout and argue with us when my wife ask her just where is mirror located. Sales lady shout at us in front of other customers really felt bad and she spoiled our evening. I am giving invoice number - 21122104450920200105 which we purchased. Hope so sales lady name Melanai in alrai never repeat bad behaviour to any customers.

Kindly do the needful.

Regards,

Piyush

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