Subject: Missing Item Refund
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 01:14:55 -0700 (MST)

Hi Team, 

With reference to the order number: [ callto:6456924421 | 6455404613 ] 

Item ID- 161831417 

Customer placed this orders on Dec 3, 2019 . Customer received his order on 12/5/19 . However, the customer claiming that he didn't receive one item which is(161831417 - - Giggles Essex High Chair)the cost of the item is SAR 399.00.While the Hybris is showing the item has been delivered. 

We first escalated this case on 14 Dec 2019 . Customer contacted us on 8 Dec 2019 . We escalated it secondly on 22 Dec 2019 without any answer from the warehouse . Customer is now chasing us for the missing item. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 267.2. 

Please check and advise ASAP. Thank you for helping us close this case. 

Regards, 

Noor