Subject: Late Delivery
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jan 2020 23:07:51 -0700 (MST)

Hi Team, 

With reference to the order number: 6456924421 

Item ID-154563090 

Customer placed this orders on 15-Dec-2019 . Customer was supposed to receive his order on Dec 18, 2019. However, the customer didn't receive his order till now which is a WWD order. 

We first escalated this case on 23 Dec 2019 . Customer contacted us on 23 Dec 2019 . We escalated it secondly on 27 Dec 2019 without any answer from the warehouse . Customer is now chasing us for his order. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 4 completed Orders with us valuing a total of SAR 2316.9. 

Please check and arrange a delivery ASAP. Thank you for helping us close this case. 

Regards, 

Noor