Subject: Re: [#307970] - Click & Collect
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 6 Jan 2020 22:07:46 -0700 (MST)

Any update on this case? 

From: "Jessie Caparas" <[email-masked]> 
To: "Thangarajan Kulandavel" <[email-masked]>, "Manager.Salaammall" <[email-masked]>, "Centrepoint" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "K Nayan" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, [email-masked], [email-masked], "Ramesh Gottimukkala" <[email-masked]>, "Alexander Gomes" <[email-masked]>, "Saad Alonaizi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Naseem Ahmad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "afzal syed" <[email-masked]>, "SagarNepal" <[email-masked]>, "Md Abu Talla" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "Cp Salammall" <[email-masked]>, [email-masked], "Elvis V. Garcia" <[email-masked]> 
Sent: Thursday, 2 January, 2020 14:55:14 
Subject: RE: [#307970] - Click & Collect 

[ mailto:[email-masked] | @Ksaconloc Returns ] 

To add on the below, the 2 nd parcel under tracking ID S000281172974 has been returned to us as of December 31. 

Get this refunded processed asap – the customer has been chasing since November 25. 

From: Jessie Caparas 
Sent: Thursday, January 2, 2020 1:18 PM 
To: Thangarajan Kulandavel <[email-masked]>; Manager.Salaammall <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>; [email-masked]; [email-masked]; Naseem Ahmad <[email-masked]>; [email-masked]; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>; [email-masked]; Elvis V. Garcia <[email-masked]> 
Subject: RE: [#307970] - Click & Collect 
Importance: High 

Hi Thangarajan, 

How come the second parcel is with SHIPA? 

This is supposed to be a click and collect order. 

Please clarify. 

From: Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 8:55 AM 
To: Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#307970] - Click & Collect 

Thanks & Regards 

Thangarajan 

From: Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 28, 2019 3:29:01 PM 
To: Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#307970] - Click & Collect 

Dear Thangaraj, 

FYI.. 

The below mentioned order number has two shipments. 

Order Date : Nov 25, 2019 

Order ID: 6453899939 

1 st Shipment from the store and already delivered to the customer. Our side everything is cleared. 

2 nd Shipment is yet to be delivered to customer and CNC team should check with warehouse for SHIPA delivery. 

	

DISPATCH_DATE 	

COURIER_PARTNER 	

AWB_NO 	

DELIVERY_STORE_CODE 	

PALLET_ID 	

SCAN_TO_LOAD_USER_ID 	

SCAN_TO_LOAD_DATE 	

SCAN_TO_LOAD_TIME 	

HANDOVER_STATUS 	

ORDER_LINE_STATUS 

27-Nov-19 	

CNC 	

645389993923999000 	

21147 	

JEPLT0003707 	

110301 	

27-Nov-19 	

11:09:11 	

READY 	

SHIPPED 

28-Nov-19 	

SHIPA 	

S000281172974 	

21147 	

JEPLT0003599 	

110301 	

28-Nov-19 	

7:45:11 	

READY 	

SHIPPED 

PS : Please see the attached emails for your reference. 

B est Regards, 

Thoraya Alahmari 

Assistant Store Manager 

Mobil No-+966 550434609 

Cp Salaam Mall 

Store code-21147 

From: Thangarajan Kulandavel 
Sent: Saturday, December 28, 2019 8:47 AM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#307970] - Click & Collect 

Dear Siraj, 

Please check this issue and clear ASAP 

If you need help please let me know immediately 

Thanks & Regards 

Thangarajan 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 27, 2019 11:19:58 AM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#307970] - Click & Collect 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late Shipped 

Order Date : Nov 25, 2019 

Order ID: 6453899939 

Store code: Centrepoint21147 

Issue Description: Please let us know the update on this order as customer is still waiting for her order. 

Thank you for your help. 

Regards, 

Shivani 

On Sat, 21 Dec at 12:02 PM , Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | @K Nayan ] 

Can you pls check order# 6453899939, how come this CNC order is dispatched via Shipa. 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

Order was dispatched through CNC & Shipa in 2 container. 

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2 nd container is not delivered. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 20, 2019 12:32 PM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#307970] - Click & Collect 

External email sender, please take precaution. 

Hi Team, 

As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item. 

Please let us know the shipment is returned back to warehouse or still with the courier. 

Regards, 

Shivani 

BQ_BEGIN

On Thu, 19 Dec at 4:05 PM , Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi All, 

Order was dispatched through CNC & Shipa in 2 container. 

As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2 nd container is not delivered. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 1:04 PM 
To: Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#307970] - Click & Collect 

External email sender, please take precaution. 

Hi Team, 

Order Date : Nov 25, 2019 

Order ID: 6453899939 

Store code: Centrepoint21147 

Customer received the order collection confirmation message for the remaining shipment on 18 Dec, 2019. However she is saying she did not collect the order also as per our record order status is pick up completed. 

kindly let us know the status of the order. 

Regards, 

Shivani 

307970:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

307970:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
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307970:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com