Subject: RE: order issue 6449354150
From: Sachin Maheshwari <[email-masked]>
To: Malik Ismail <[email-masked]>, Bsj Nf <[email-masked]>, IranBudhathoki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Navaz Nt <[email-masked]>, Moosa Yusuf <[email-masked]>, Umapathi Venkatachalam <[email-masked]>
Date: Mon, 6 Jan 2020 14:39:43 +0000

@Bsj Nf<mailto:[email-masked]> , @IranBudhathoki<mailto:[email-masked]>,

As per GDMS data, this order has been marked as delivered, pls share the POD on urgent basis.

Regards
Sachin
04-5175412

From: Malik Ismail <[email-masked]>
Sent: Monday, January 6, 2020 4:28 PM
To: Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>; IranBudhathoki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Navaz Nt <[email-masked]>; Moosa Yusuf <[email-masked]>; Umapathi Venkatachalam <[email-masked]>
Subject: RE: order issue 6449354150
Importance: High

Hi Sachin,

Please find below JIRA team reply.

Please advise if we can go ahead and process refund to close COC case. Amount SAR 411.

Regards,
Malik Ismail
From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 2:18 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Umapathi Venkatachalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: order issue 6449354150

Hi
Team
Please check the below order screen shot status invoice showing in canceled updating for kind your information.
[A screenshot of a cell phone  Description automatically generated]

REGARDS
HARUN
BABYSHOP GDMS OPRATION
JEDDAH-2113
From: Malik Ismail
Sent: Sunday, January 05, 2020 9:00 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: order issue 6449354150
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Raised on JIRA. https://landmark.atlassian.net/browse/REL-78345

As per hybris & GDMS order is delivered.

@IranBudhathoki<mailto:[email-masked]> , @Bsj Nf<mailto:[email-masked]>

Pls re-verify status at your end urgently. COC case

Regards,
Malik Ismail
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 4:40 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: order issue 6449354150

@Malik Ismail<mailto:[email-masked]>,

As per last updates from DC, it was shown as cancelled to them, can you pls recheck again & if needed ask tech team to investigate.

@IranBudhathoki<mailto:[email-masked]>, @Bsj Nf<mailto:[email-masked]> – Pls re-verify status at your end.

Regards
Sachin
04-5175412

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 4:14 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: order issue 6449354150
Importance: High

Hi Team,

Customer claiming below order is not received. However , order status is delivered.

Please check and revert urgently. COC case.

Regards,
Malik Ismail
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 2:50 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: order issue 6449354150

Hi Fauzan,

Please share this case with Sachin and seek his approval for refund.

Kindly share the proper case history with him.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 2:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: order issue 6449354150

External email sender, please take precaution.
Hi Team,

With reference to ticket # 223030
Order # 6449354150
Tracking # 00000080005760440

The order was placed on Oct 28, 2019, And as per hybris the order is delivered on Nov 01, 2019. but customer claiming that he has not received the order, also customer emailed us again on 2 Nov 2019 and 28 Nov 2019, That he has not received the order yet. We have escalated to WH to update us with POD as on hybris there is no carrier details. but we are not getting any response.
Kindly check and do the needful.

This case is pending since 1 Nov 2019

Regards,
Fauzan.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com