Subject: late shipment
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 6 Jan 2020 07:18:21 -0700 (MST)

Hi Team, 

With the reference to order number: 6453267327, customer placed the order on 23 Nov and till now the order is IN_PROGRESS. Customer is constantly chasing us for his order so we request you to expedite the delivery date. 

The case has been already escalated several time by the agent but we didn't receive any update from concern team. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, January 6, 2020 3:13:32 PM 
Subject: late shipment 

Hi Team, 

Problem Statement: (Late Shipping) Warehouse 

Order Date : Nov 23, 2019 

Order ID: 6453267327 
Tracking ID: 645326732722999991 
Contact No : 0544640305 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Nov 23, 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

It's raised multiple time to warehouse but no need full reply we get, 

Regards, 
Syed Ataullah