Subject: Refund issue order : 6452643236
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, Mohd Zafar <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 6 Jan 2020 06:32:23 -0700 (MST)

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Arjun Thapa" <[email-masked]> 
Cc: "Mohd Zafar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Obiedo" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, January 5, 2020 2:12:49 PM 
Subject: RE: Refund issue order : 6452643236 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Please check and revert ASAP to avoid COC case. 

Confirm if amount deducted successfully. 

Tnx ID : P1000000000004483194 

Date : 20-11-2019 

Amount SAR 600.10 

Order 6452643236 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, January 4, 2020 2:16 PM 
To: Malik Ismail <[email-masked]> 
Cc: Arjun Thapa <[email-masked]>; Mohd Zafar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Refund issue order : 6452643236 

External email sender, please take precaution. 

Hi Team, 

Is there any update on the bellow case. Kindly requesting you to help us on the case as customer is constantly chasing us for his deduction. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Zafar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 30, 2019 9:45:48 AM 
Subject: FW: Refund issue order : 6452643236 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Please check and confirm. 

Tnx ID : P1000000000004483194 

Date : 20-11-2019 

Amount SAR 600.10 

Regards 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 9:20 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue order : 6452643236 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 6452643236, the order was cancelled on validation. However customer provided us his bank details that the amount has been already deducted from his account and he provided us the bank details as well. 

So we request you to look into this concern and help us to close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 6:51:48 PM 
Subject: refund issue order : 6452643236 

Hi Seeta, 

With reference to order number : 6452643236 

the customer is complaining about in this order it has been deducted money from his bank account and the order status " On validation cancelled" 

and he shared SADAD bank statement can you please check, 

Regards, 

Obiedo 

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