Subject: Refund- 9764868500
From: Inayat Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jan 2020 06:16:18 -0700 (MST)

Hi Team 

Please assist on the below case: 

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value. He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order. 

Case was escalated to Concept Head for (refund approval) and Jira for (coupon deactivation). Both the activities completed successfully. 

Date of Order: 20th Dec'19// Splash//UAE (Case id# 356899) 

Please process refund of AED 45.00 to the customer. 

Thanks 
Inayat Ali