Subject: Refund Issue
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jan 2020 01:06:47 -0700 (MST)

Hi Team, 

With reference to the order number: 6456764470 

RMA-23094216 

Customer placed this orders on Dec 14, 2019 . Customer was supposed to receive his refund after returning four items to the Warehouse However, the hybris is showing only three has been returned and the one which not returned is (Panelled Polo Neck T-shirt with Long Sleeves). While the customer is insisting that he returned the four items. 

We first escalated this case on 23 Dec 2019 . Customer contacted us on 23 Dec 2019 . We escalated it secondly on 1 Jan 2020 without any answer from the warehouse . Customer is now chasing us for the refund with insisting on the returnee of the fourth piece. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2018 and has a total of 15 completed Orders with us valuing a total of SAR 1880.1. 

Please advise about the refund four these four items. Thank you for helping us close this case. 

Regards, 

Noor