Subject: RE: Assistance for Order Number: 9764168712 and case id - 376806
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Deepak Damodaran <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 6 Jan 2020 06:26:32 +0000

Hi @Con Loc<mailto:[email-masked]>

Any update on the below?

The return has been delivered as per tracking ID 45490107316

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, January 5, 2020 5:42 PM
To: Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fwd: Assistance for Order Number: 9764168712 and case id - 376806

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 January, 2020 16:04:30
Subject: Assistance for Order Number: 9764168712 and case id - 376806

Hi Team,

Please help us to resolve the below issue as we have already escalated the issue to the CON LOC Team and here is the response from them "Hi Support Team, Below pending order we have updated in the pending list. Please process and update."

We request you to please help us with the next action to be taken from our end as per the above response in order to close the below issue.

Problem statement: Refund Not initiated yet

Case id - 376806
Order Number: 9764168712
Order Created: Dec 13, 2019
Tracking id - 45490107316
Return request created: 12/14/19

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 12/29/2019 and the refund for the same has not been initiated.

Regards,
Manish

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