Subject: RE: Wrong delivery
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 13:05:11 +0000

@Apoorv Joshi<mailto:[email-masked]> if there is still no reply, create an RMA as missing item and raise a JIRA to get it refunded.

Please attach the blanket approva.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 3, 2020 10:24 PM
To: Jessie Caparas <[email-masked]>; aessam <[email-masked]>; support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Wrong delivery

External email sender, please take precaution.
Hi Team,

Please update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "support" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 2:03:34 PM
Subject: RE: Wrong delivery

Looping @[email-masked]<mailto:[email-masked]>

We are not getting a reply on the below case.

Please help us asap.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 10:50 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Wrong delivery

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6454463187
AWB: S000285039431
Ticket ID: 315683

Order showing delivered on Dec 3, 2019 and customer reporting she has not received this order. We escalated to Shipa multiple times requesting the POD however, we are not getting a response. We only received a response once and that also mentioning they will be attempting asap - when we asked them to share a POD. Case is pending since over a month.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com