Subject: RE: Order Delay
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ghazi Mohammad Ahmed <[email-masked]>
Date: Sun, 5 Jan 2020 12:33:45 +0000

@Abhilash Kuttalam<mailto:[email-masked]> @Alghamdi Mohammed<mailto:[email-masked]>

Please check if this order has reached the store.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 2, 2020 6:53 PM
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Ghazi Mohammad Ahmed <[email-masked]>
Subject: Order Delay
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6451380855, customer placed the order on 14 Nov 19 and till now the order status is READY_TO_SHIPPED on the hybris. Agent has already esclataed the case to warehouse but we have not received any revert from them.

Customer is constantly chasing us for his order so we request you to look into this concern on priority basis and help us to close the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ghazi Mohammad Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 7:18:48 PM

Dear ,

With reference to order number :6451380855
The customer placed his order on :Nov 14, 2019
Tracking Id : 645138085522999991

Customer placed her order on the date mentioned above , However still showing to us on the order status (ready to ship ).

Please look in to this

Regards,
Ghazi

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